Reliable, Professional, and Trustworthy Towing Services
A Legacy of Reliable Towing in Jacksonville
Walt's Wrecker Service stands proudly as a pillar of the Jacksonville community, offering dependable towing, recovery, and transport services for over 75 years. Founded in 1945 by Walter H. Bryan, Sr., "Mr. Walt, " the company has navigated decades of industry changes while maintaining its core values of quality, integrity, and customer care.
Experience and Expertise Across the Spectrum
Our skilled team tackles every situation with proficiency, handling both light and heavy-duty towing needs with ease. Whether you require assistance with a disabled vehicle on the roadside, or require the expertise of our experienced drivers to relocate a large piece of equipment, we are always ready to respond promptly and efficiently.
Dedicated to Keeping You Moving
At Walt's Wrecker Service, we understand the importance of minimizing downtime and getting you back on the road as quickly as possible. Our services include:
- Light Towing: Immediate assistance with vehicles that have succumbed to flat tires, dead batteries, or other minor issues.
- Heavy Duty Towing: Specialized expertise in handling large vehicles, including tractor-trailers, construction equipment, and industrial machinery.
- Vehicle Recovery: Skilled operators adept at recovering disabled vehicles from challenging situations, including ditches, waterways, and tough terrain.
- Transport and Recovery: Secure and reliable transport of various vehicles and equipment, including motorcycles, boats, and specialized cargo.
Commitment to Customer Satisfaction
Beyond just towing, we prioritize customer satisfaction. Our dedicated staff prioritizes clear communication, prompt responses, and respectful treatment throughout the process. We are committed to handling your vehicle with utmost care and professionalism.
Count on Walt's Wrecker Service for
- Prompt and reliable service
- Experienced and certified operators
- Extensive fleet of modern equipment
- Competitive rates
- Personalized and compassionate customer service
Negative Experiences
Unfair Towing Practices
Multiple reviewers reported being towed unfairly, with some claiming they were targeted based on their race or handicap status. Others stated that they were towed despite being parked legally, and that the company refused to accept credit cards or provide alternative payment methods.
Poor Customer Service
Many reviewers expressed frustration with the company's customer service, stating that they were unresponsive, rude, and unhelpful. Some reported being charged exorbitant fees for towing and storage, and that the company refused to negotiate or provide explanations for the charges.
Questionable Business Practices
Several reviewers accused the company of engaging in questionable business practices, including racial profiling, towing cars without warning, and charging excessive fees. Some also reported that the company's employees seemed to be aware of the company's unethical practices and did not seem concerned.
Positive Experiences
Friendly and Courteous Service
Only a few reviewers reported having positive experiences with the company, stating that the employees were friendly and courteous, and that the towing process was smooth and easy.
Professional Service
One reviewer praised the company's professionalism, stating that the tow truck driver arrived quickly and delivered the vehicle without damage.
Be the first to review Walt's Wrecker Service.
Write a Review
