Not just towing, but a helping hand
A Comprehensive Towing and Recovery Service in New England
Nelcon Towing & Recovery stands ready 24/7 to assist you with any roadside emergencies or transportation needs throughout the greater New England area. With years of experience and a team of certified professionals, we're your trusted partner in getting you back on the road safely and efficiently.
What Sets Us Apart?
Our commitment to customer satisfaction is unparalleled. We pride ourselves on:
- Fast response times: Count on us for prompt arrival in emergency situations.
- Experienced and certified technicians: Our team is highly skilled in handling a wide range of situations.
- Wide range of services: We offer comprehensive towing and roadside assistance, mobile repairs, and commercial tire services.
- Transparent pricing: No hidden fees or surprises.
- Dedicated customer service: Our team will work with you every step of the way to ensure a smooth and efficient experience.
Towing
- Light, medium, and heavy-duty towing
- Accident recovery and scene management
- Impound and storage services
- Specialized hauling for oversized equipment
Roadside Assistance
- Battery jumpstarts
- Lockout assistance
- Fuel delivery
- Tire changes
- Emergency fuel services
Mobile Repair and Tire Service
- Diagnostic and repair services for all major makes and models
- Mobile tire installation and repair
- Computerized diagnostics and scan tool usage
Additional Services
- Heavy haul services for large equipment and machinery
- Emergency fuel delivery
- Vehicle storage and impound management
Quality, Reliability, and Expertise
Nelcon Towing & Recovery is proud to be a AAA Trusted Service Provider across many parts of Connecticut. We are fully licensed and insured, and our technicians are certified by the International Association of Certified Automobile Technicians (I-ACTA). We are dedicated to providing quality service, ensuring your complete satisfaction.
Get the Assistance You Need Today
For immediate assistance with any roadside emergency or transportation needs, call Nelcon Towing & Recovery at 877-691-9115 or request service online. We're here to help you get back on the road quickly and safely.
Overall Experience
Nelcon Towing has received mixed reviews from customers. Some customers have had positive experiences, while others have reported negative incidents.
Technical Issues and Delays
Some customers have reported technical issues with their vehicles, such as a truck stopping working, while others have experienced delays in receiving services. Jeonggeol Lee's truck stop working, and after attempting to start it again, it suddenly worked, and the company cancelled the service. Alexis Bolovis's car was towed late at night, and they had to return to the office multiple times to resolve issues with paperwork.
Customer Service and Communication
The level of customer service received varied among customers. Jessica Riordan praised the company's helpful and understanding staff. Yuvraj Daljeet had a positive experience with the company, even at 2:30 am. However, other customers have reported issues with communication and professionalism. Samantha Smith waited for over two hours to pick up a vehicle, only to find out that the bill wasn't ready, and when someone finally showed up, they didn't know how to use the printer or keys to open the yard.
Additional Fees and Problems
Several customers have reported additional fees and problems. Maksi's trailer broke down, and the company delivered it to the repair shop, but the employee damaged the trailer during loading. Alexis Bolovis paid extra storage fees and was accused of trying to scam the company. Samantha Smith's vehicle was taken to the yard without prior notice, and expensive items were stolen during the roll.
Conclusion
Nelcon Towing needs to improve its customer service, communication, and technical issues resolution. While some customers have had positive experiences, others have reported negative incidents and issues. The company should work on streamlining its process, providing clear communication, and addressing technical issues promptly.
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