Reliable Service, Reliable Results
Our Commitment to Excellence
Cupertino Towing is a family-owned and operated business dedicated to providing exceptional roadside assistance and tow truck services to the communities of Contra Costa County and beyond. Since 1985, we have prioritized customer service, swift response times, and meticulous care in every situation.
Who We Are
Led by Craig and Lisa Baker, Cupertino Towing boasts 30 years of industry experience. Our team of certified drivers and experienced dispatchers are highly trained to handle every situation efficiently and professionally, ensuring your peace of mind. We take pride in maintaining a modern and well-maintained fleet of tow trucks equipped with cutting-edge technology to handle all your roadside needs.
Our Services
Our comprehensive services cater to all your vehicle dilemmas, including:
- Emergency Towing: Quick response for flat tires, locked keys, and stranded vehicles.
- Battery Service: Diagnosing and jump-starting batteries, providing roadside charging solutions.
- Fuel Delivery: Quick delivery of fuel to overcome empty fuel tanks.
- Winch-out Service: Expertise in safely recovering vehicles stuck in ditches, mud, or other hazardous situations.
- Vehicle Assistance: Assistance with lockouts, jumps, tire changes, and minor repairs on the roadside.
Why Choose Cupertino Towing?
- 24/7 Availability: We are always ready to respond to your call, day or night.
- Prompt Response: Count on swift arrival times to minimize your wait time.
- Professionalism: Our courteous and certified technicians will handle your situation with care and expertise.
- Competitive Pricing: We offer transparent and competitive rates, without hidden fees.
- Customer Focused: We prioritize your safety and satisfaction, offering personalized attention throughout the process.
Our Promise
At Cupertino Towing, we believe in exceeding expectations. We are dedicated to providing reliable, efficient, and compassionate service, ensuring a seamless and stress-free experience for every customer.
Customer Service
The reviews highlight the importance of good customer service in the towing industry. Some customers had positive experiences with friendly and helpful drivers, while others had negative encounters with rude and unprofessional staff.
Driver Reviews
Reviews of specific drivers were mixed. Jonathan #17, Don, Trevor, and the tow truck driver mentioned in Kim F.'s review were praised for their kindness, professionalism, and efficiency. On the other hand, the driver with license plate 04750N2 was criticized for being rude and reckless.
Communication
Effective communication was a major issue for some customers. Cardona Ezra and Swype Swyper reported poor communication with customer service, while Sara Kh was unhappy with the lack of transparency regarding pricing.
Reliability
Reliability was another area of concern. Gino R. waited for almost four hours for assistance, and Chantelle Did-It had to call Cupertino Towing multiple times for help.
Recommendations
Several customers highly recommended Cupertino Towing, citing their professionalism, kindness, and efficiency. On the other hand, some customers strongly advised against using the service due to poor customer service and unreliable operations.
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