Reliable Solutions. Affordable Prices. Exceptional Service.
Reliable Emergency & Off-Road Services in Walnut Creek
At Shield Towing, we understand the anxieties that arise when faced with a roadside emergency. Whether you're stranded with a dead battery, a flat tire, or have found yourself locked out of your vehicle, our team is here to offer comprehensive and timely roadside assistance and towing services. For over years, local residents have trusted us to provide dependable and professional solutions to their automotive roadside needs.
Experienced & Skilled Technicians
Our team of licensed and experienced technicians are highly skilled in a variety of roadside situations. We work collaboratively with independently owned and licensed tow truck operators to ensure swift response and reliable service. With their expertise and our unwavering dedication, we guarantee a prompt and efficient solution to your predicament.
Honest & Affordable Service
We believe in transparent pricing and honest communication. Our rates are competitive and won't leave you feeling overwhelmed. We'll provide you with a clear and upfront estimate before proceeding with any work, ensuring transparency every step of the way.
24/7 Availability & Rapid Response
Emergencies don't adhere to schedules, which is why we offer 24/7 availability throughout Walnut Creek. Our dispatch center is always ready to take your call and dispatch a technician to your location as soon as possible. We pride ourselves on our swift response time, ensuring you get the help you need quickly and efficiently.
A Commitment to Customer Satisfaction
At Shield Towing, our customers are at the heart of everything we do. We are dedicated to providing exceptional service and exceeding expectations. Our friendly and professional team will treat you with the utmost respect and care, ensuring a positive experience during what can be a stressful situation.
Wide Range of Services
Our comprehensive range of services includes:
- Emergency Towing: Quick response for dead batteries, flat tires, and roadside assistance.
- Flat Tire Change: Expert repair and replacement of flat tires to get you back on the road.
- Battery Jump-start: Get your vehicle started quickly and efficiently with our expert battery jump-start service.
- Car Lockout Service: Professional unlocking of your vehicle when keys are lost or locked inside.
- Towing Services: Comprehensive towing services for all types of vehicles, including heavy-duty vehicles.
Choose Shield Towing for
- Reliable and timely response
- Experienced and professional technicians
- Honest pricing and competitive rates
- Unwavering customer support and care
- Wide range of services to address any roadside emergency
Towing Services Experience
Negative Experiences
- Multiple customers reported being charged a cancellation fee despite not receiving the service on time or not at all.
- Some customers experienced long wait times, with one customer waiting over 6 hours without anyone showing up.
- One customer was told that a tow truck would arrive in 10-20 minutes, but it never showed up, and the company still wanted to charge a cancellation fee.
- Another customer experienced poor communication with the dispatcher, who didn't know about the job they had paid for, and the truck arrived 2 hours late without the right equipment.
- Some customers reported feeling deceived and believed the company was operating fraudulently.
Positive Experiences
- A few customers reported positive experiences with Shield Towing, including quick response times, professional and knowledgeable drivers, and efficient assistance.
- One customer was helped out of a tight underground parking garage, and another customer appreciated the competitive pricing and nice driver.
Mixed Reviews
- One customer had a decent experience, but the wait time was longer than expected, and the pricing was not entirely clear.
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