A Legacy of Reliable Towing and Recovery in the San Fernando Valley
For over 50 years, Ross Baker Towing, Inc. has been a pillar of support for motorists and law enforcement in the San Fernando Valley. Founded on the principles of integrity, professionalism, and customer service, we have established ourselves as the trusted partner for light and heavy duty towing, recovery, and impound services.
Spacious and Diverse Fleet
Our modern fleet features state-of-the-art tow trucks and flatbeds, meticulously maintained to provide safe and efficient service across all scenarios. From accommodating low-profile vehicles to handling heavy equipment and aircraft, our diverse fleet is equipped to tackle any towing and recovery challenge.
Expert and Professional Staff
At Ross Baker Towing, Inc., our team is our greatest asset. Our experienced and certified drivers and recovery specialists undergo continuous training to ensure proficiency in the safe handling of vehicles and equipment, prioritizing damage-free service. We take pride in our courteous and professional demeanor, ensuring your experience is stress-free and informative.
Comprehensive Services and Expertise
Beyond just towing, we offer a comprehensive range of services to address all your roadside assistance needs. This includes:
- Light and Heavy Duty Towing: Efficient and reliable transport for all types of vehicles, including sedans, trucks, SUVs, and even large machinery.
- Recovery Services: Specialized expertise in recovering vehicles from challenging situations, such as ditching, roll-overs, and accidents.
- Impound Management: Designated as the Official Police Garage for Mission Division 19 and Devonshire Division 17, we provide secure impound services and straightforward retrieval processes.
Dedication to Customer Satisfaction
Our unwavering commitment to customer satisfaction is evident in our prompt response times, clear communication, and transparent billing practices. We prioritize transparency and ensure you're fully informed throughout the process.
Join Us on Your Journey with Ross Baker Towing, Inc.From routine towing needs to emergency situations, Ross Baker Towing, Inc. stands ready to serve you with unparalleled expertise and professionalism. Contact us today and discover the peace of mind that comes with knowing you have a reliable partner by your side.
Poor Customer Experience
Customers who interacted with Ross Baker Towing Service were consistently dissatisfied with their experiences. Many reported rude and inconsiderate behavior from the staff, with some instances of racial profiling and disrespect.
Lack of Professionalism
Several reviewers mentioned that the staff barely spoke English, making communication difficult. Additionally, some employees were observed to be unclear about their procedures, leading to confusion and frustration.
Overcharging and Unfair Practices
Multiple reviewers reported being overcharged for services, with some instances of towing companies charging exorbitant fees for short distances. Some customers also experienced inconsistent pricing, with charges changing each time they went to pick up their vehicles.
Damage to Vehicles
Some customers reported finding damage to their vehicles after being towed, including broken fans, shifted fenders, and holes in bumpers. When they brought these issues to the attention of the staff, they were met with denial and dismissive attitudes.
Unresponsive and Unhelpful
Several reviewers mentioned that the staff was unresponsive to their concerns and unhelpful in resolving issues. Some customers were even yelled at or ignored when they tried to address their concerns.
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