At Hernandez Towing, we pride ourselves on being a locally owned and operated towing and auto repair shop. Our story begins with Edgar Hernandez, who started his career as an experienced mechanic and eventually decided to start his own towing and auto repair business with his wife, Ruth. For nearly 18 years, we've been serving Mountain Home, ID and the surrounding areas.
Our Mission
Our mission is to provide the best towing and auto repair services in the area. We believe in honesty and integrity, and we strive to deliver exceptional service to our customers. We are bilingual and understand the importance of effective communication. Our team of certified, skilled technicians is dedicated to getting you back on the road as quickly as possible.
Our Services
We offer a wide range of services to cater to your towing and auto repair needs. Whether you need emergency roadside assistance, accident towing recovery, or heavy-duty towing, we've got you covered. Our services include:
24-Hour Towing: We're available 24/7 to provide emergency towing services for all types of vehicles, from cars to trucks, RVs, and commercial vehicles.
Emergency Roadside Assistance: Our team is equipped to assist with flat tires, dead batteries, and other roadside emergencies.
Accident Towing: We provide accident towing recovery services for cars, trucks, and commercial vehicles, ensuring a safe and efficient recovery process.
Heavy-Duty Towing: Our experts are trained to handle heavy-duty towing for commercial vehicles, including tractor-trailers, semi-trucks, and more.
Breakdown Recovery: We're equipped to recover broken-down vehicles, ensuring a safe and efficient recovery process.
Airbag Recovery Service: Our team is certified to recover airbag-equipped vehicles, providing a safe and efficient recovery process.
Services We Offer
We offer a variety of services to cater to your towing and auto repair needs. Our services include:
- 24-Hour Towing
- Emergency Roadside Assistance
- Accident Towing Recovery
- Breakdown Recovery
- Heavy-Duty Towing
- Airbag Recovery Service
Contact Us
If you need a tow or roadside assistance, call us at 208-284-0161. We're available 24/7 to provide emergency towing and roadside assistance. Our shop is located at 1395 Highway 51, Mountain Home, ID, and we're open Monday through Friday from 9am to 5pm.
Poor Customer Service Experiences
Multiple reviewers reported negative interactions with the staff at Hernandez Towing, citing rudeness, impatience, and unprofessional behavior. Some reviewers felt belittled, bullied, or disrespected during their interactions, and were threatened or intimidated in some cases.
Issues with Towing Services
Several reviewers reported issues with the towing services provided by Hernandez Towing, including claims of theft, unfair pricing, and damage to vehicles. Some reviewers reported that their vehicles were towed without their consent or before the agreed-upon time, and that the company made false claims about the towing process.
Positive Experiences with Hernandez Towing
On the other hand, a few reviewers reported positive experiences with Hernandez Towing, citing excellent service, care, and compassion from the staff. These reviewers appreciated the company's prompt and professional responses to their needs, and felt that their vehicles were handled with care.
Staff Behavior and Communication
The behavior and communication of the staff at Hernandez Towing were a major point of contention for many reviewers. Some reviewers felt that the staff was unhelpful, uncaring, and unprofessional, while others appreciated their kindness and compassion.
Be the first to review Hernandez Towing & Auto Repair.
Write a Review