Taking care of your needs, one tow at a time
Passionate about Helping Others in Their Time of Need
Gentry Towing & Recovery has been serving Franklin, Spring Hill, Thompson Station, Brentwood, and surrounding areas for over 20 years. Owned and operated by Jamie Gentry, we are a locally-owned and trusted business built on a foundation of empathy, expertise, and exceptional customer service.
Our Commitment
Our team understands the stress and inconvenience that comes with needing roadside assistance. We are dedicated to providing fast, efficient, and compassionate service to every customer. We guarantee:
- Quick response times: Our courteous and experienced drivers will be dispatched promptly to your location.
- Professional care: We handle your vehicle with the utmost care, utilizing damage-free flatbed tow trucks for superior protection.
- Open communication: We keep you updated throughout the process and answer your questions promptly.
Our Services
We offer a comprehensive range of services to address all your roadside emergencies, including:
Towing & Recovery
- Flatbed towing for all vehicles, including classic and vintage cars
- Light-duty, medium-duty, and heavy-duty towing
- Assistance with vehicle recovery in challenging situations
- Vehicle transportation to repair shops or dealerships
Additional Services
- Lock-outs
- Tire changes
- Jump starts
- Building and equipment transport
- Junk car removal
Our Values
Our core values guide us in everything we do:
- Integrity: We conduct our business with honesty, fairness, and transparency.
- Compassion: We treat every customer with understanding and empathy.
- Professionalism: We maintain the highest standards of service and expertise.
- Customer Focus: We prioritize your needs and comfort.
Overall Experience
The majority of customers have had a positive experience with Gentry Towing, praising their friendly and professional staff, reasonable prices, and quick response times.
Customer Service
Customers have praised the company's customer service, highlighting the kindness and helpfulness of the team, particularly Jamie, who has been mentioned multiple times for going above and beyond to assist clients.
Responsiveness and Timeliness
Many reviewers have noted that Gentry Towing has responded quickly to their calls, often arriving within 10-15 minutes of being summoned. This promptness has helped to reduce stress and anxiety for customers in difficult situations.
Accident and Breakdown Assistance
Several customers have praised Gentry Towing for their assistance with accidents and breakdowns, including providing guidance and support during complicated situations.
Negative Experience
One customer had a negative experience with Gentry Towing, citing a lack of follow-through on a promised 30-minute response time and a disregard for fellow human beings.
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