We don't want an arm and a leg, we just want your tows
A Family-Owned Business Serving the Shenandoah Valley for over 50 Years
At Drumheller's Towing & Recovery, we understand the distress that comes with needing roadside assistance. Since 1967, our family-owned business has been providing fast, reliable, and compassionate towing services to the communities of Staunton, Waynesboro, Charlottesville, and the surrounding areas.
Our Commitment to Quality & Service
Our team of certified and experienced professionals are dedicated to delivering:
- Prompt response: We respond quickly to every call with a live operator dispatch ensuring a swift arrival time.
- Courteous service: We treat every customer with respect and understanding, offering helpful guidance and reassurance in stressful situations.
- Expertise in all aspects of towing: From wheel lifts and flat tire changes to long-distance towing and property impoundment, we handle all types of situations efficiently.
Award-Winning Recognition
Our commitment to exceptional service has earned us recognition from:
- American Towman 100 Award: Recognized among the top 100 largest towing fleets in America.
- American Towman Trust Award: A testament to our trustworthiness and ethical practices.
- AAA National Service Provider of Excellence Award: A testament to our dedication to exceeding customer expectations.
Why Choose Drumheller's?
- Family-owned and operated: We prioritize human connection, ensuring a personalized and compassionate experience.
- Experienced and certified technicians: Our team possesses the knowledge and skills to handle all your towing and roadside needs.
- 24/7 availability: We are always here to assist you, day or night.
Company Overview
Drumheller's Towing & Recovery has received overwhelmingly positive reviews from customers regarding their towing and recovery services. Many reviewers have praised the company's prompt arrival, professionalism, and excellent customer service.
Services and Qualities
The company offers a range of services, including battery service, tire changes, and towing. Their technicians have been commended for their expertise, friendliness, and willingness to go above and beyond to ensure customer satisfaction. Many reviewers have specifically mentioned the professionalism and kindness of drivers such as Beau Saunders, Chris, Nate, and Brandon.
Positive Experience
Reviewers have shared numerous positive experiences with Drumheller's Towing & Recovery, including prompt and efficient service, helpful technicians, and a stress-free experience. Some customers have noted that the company's customer service is top-notch, with representatives like Ashley providing exemplary service and assistance.
Negative Experience
However, one reviewer had a negative experience with the company, citing that a car part was damaged during work and the technician lied about the incident. The company refused to pay for the new car part, which the reviewer found unacceptable.
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