We ensure you get home safe
At Tidewater Express, Inc., we pride ourselves on being a full-service provider to the Hampton Roads area, offering a wide range of services to keep you and your vehicle on the move. With over 35 years of experience, we have evolved from a humble truck repair shop to a comprehensive provider of towing, recovery, and repair services. As a locally owned and operated business, we stay connected to the concerns of the citizens, business owners, and local governments we serve.
Our History
Our journey began as a truck repair shop, but we soon realized the need to expand our services to cater to the diverse needs of our customers. We added towing and recovery services, making us a one-stop-shop for all your vehicle-related needs. Over the years, we have continued to invest in state-of-the-art equipment and trained technicians to ensure that our services meet the highest standards.
Our Services
At Tidewater Express, Inc., we offer a wide range of services to ensure that you and your vehicle are safe, mobile, and running smoothly. These services include:
Heavy Duty Truck Repair
Our expert technicians specialize in repairing all types of medium to heavy-duty trucks, ensuring that you can get back on the road quickly and safely.
Towing and Recovery
We have a fleet of tow trucks and experienced operators who can handle any towing and recovery job, no matter the location or complexity.
Roadside Emergency Services
Our 24/7 roadside emergency services team is equipped to handle any sudden breakdown or accident, providing quick and reliable assistance.
Tire Services
Our tire services ensure that your vehicle's tires are in top condition, whether it's a simple tire rotation or a full tire replacement.
RV Service
We cater to the needs of RV owners, providing expert repair services and maintenance to keep your vehicle in top condition.
Collision Repair and Paint Services
Our skilled technicians specialize in collision repair and paint services, ensuring that your vehicle is restored to its original condition.
Our Mission
At Tidewater Express, Inc., our mission is to provide exceptional service, reliability, and expertise to our customers. We strive to build long-term relationships with our clients, ensuring that they have a positive experience with our services.
Our Team
Our team of experienced mechanics, tow truck operators, and customer service representatives are dedicated to providing exemplary service. From roadside assistance to collision repair, we are committed to ensuring that you receive the highest level of service.
Why Choose Tidewater Express, Inc.When choosing a provider for your vehicle's needs, consider the following reasons why Tidewater Express, Inc. stands out:
- Locally Owned and Operated: As a local business, we are committed to the Hampton Roads community and understand the unique needs of our customers.
- Experienced and Trained Technicians: Our technicians are trained to handle a wide range of vehicle types and services, ensuring that you receive expert attention.
- Comprehensive Services: We offer a wide range of services, from towing and recovery to collision repair and paint services, ensuring that we can cater to all your vehicle's needs.
- 24/7 Availability: Our services are available 24 hours a day, 7 days a week, 365 days a year, ensuring that you can rely on us in times of need.
Servicing Experience
The review highlights that Tidewater Express provides great service, particularly for RVs and motorhomes. Their technicians are knowledgeable, professional, and willing to go the extra mile to ensure customers' issues are resolved. They have the necessary equipment, including lifts, to service Class A and C motorhomes.
Towing Experience
Tidewater Express's towing service has received mixed reviews. Some customers have had positive experiences, with quick response times and helpful drivers. However, others have had negative encounters, including long wait times, unhelpful drivers, and instances of poor communication.
Customer Service
Customer service appears to be a mixed bag. Some customers have reported friendly and helpful staff, while others have experienced unfriendly and unhelpful interactions. The company's communication style and responsiveness have also been criticized.
Technician Quality
There is a divide in the quality of technicians sent by Tidewater Express. Some customers have praised the expertise and professionalism of certain technicians, such as C.J., while others have reported experiences with unhelpful and unprofessional technicians.
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