We make impossible tows possible
Guardian Towing has been serving the San Diego area with compassionate and dependable service since 1994. Founded on the commitment to tackle even the most difficult towing challenges, we've evolved into one of the most trusted and competitive towing companies in the region.
Our Vision & Values
Our mission is to provide prompt, efficient, and trustworthy towing services to our valued customers. We pride ourselves on being an honest and dependable partner, offering exceptional customer service and competitive rates.
Services Offered
Emergency Towing
- 24/7 availability for all your roadside emergencies
- Efficient response times, usually arriving within 30 minutes or less
- Expertise in all types of towing, including light, medium, and heavy-duty vehicles
Private Property Towing
- Quick and reliable removal of vehicles from private property, including parking lots, unauthorized vehicles, and abandoned cars
Logistics & Mechanical Assistance
- Delivery of fuel to stranded vehicles
- Jump-starts to dead batteries
- On-scene assessments and referrals for mechanical repairs
Additional Services
- Vehicle storage for short-term and long-term needs
- Assistance with insurance claims
Client-Focused Approach
At Guardian Towing, we understand that dealing with a breakdown or an emergency can be stressful. Our dedicated team is committed to providing compassionate and attentive customer service. We will walk you through the process, answer your questions, and address your concerns with transparency and understanding.
We value your feedback!
Your reviews and feedback are invaluable to us. We are committed to providing exceptional service, and we appreciate your honest input on how we can improve. Please feel free to share your experiences with us on Google and Yelp Local.
Unreliable Service and Poor Customer Treatment
The reviews for Guardian Towing highlight a mix of positive and negative experiences. Despite some good interactions, several customers have reported issues with the company's service, treatment, and professionalism.
Overcharged and No Compromise
L. N. and Steve were left feeling frustrated and overcharged. L. N. was charged for a service they didn't receive, while Steve experienced poor handling of his car, leading to additional damages. The company allegedly refused to compromise or apologize for their mistakes.
Incompetence and Lack of Empathy
Steven Yang had a harrowing experience with the owner, who showed no empathy and was unprofessional. The company allegedly charged exorbitant storage fees and took them to small claims court, leading to a stressful and traumatic experience.
Positive Experiences
On the other hand, several customers had positive interactions with Guardian Towing. Diana Godbold, Riri T., Tammy Dennis, Ryan Simpson, Brennan Robinson, Didi Trajano, and Matt M. praised the company's kindness, professionalism, and excellent service. Matt M. even commended an employee named Amber for her outstanding service and professionalism.
Pitfalls and Inaccurate Information
Shonwell Archer reported that the company's hours of operation were inaccurate, leading to additional delays. Raiko Guevara experienced poor professionalism and incompetence, including being given a key stuck inside their vehicle.
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