Offering You a Reliable and Trustworthy Towing Experience
A Trusted Tradition of Excellence in Emergency Assistance
Northside Towing has been proudly serving Alexandria, LA, and the surrounding areas since 1984. Driven by a commitment to exceptional customer service and unparalleled expertise, we stand ready 24/7 to provide comprehensive towing and roadside assistance solutions.
Compassionate and Professional Service
Our team of highly trained and experienced professionals understands the anxieties associated with unexpected breakdowns and emergencies. We provide compassionate and respectful treatment to every customer, ensuring a calming and efficient experience throughout the process.
Comprehensive Services to Address Your Needs
We offer a comprehensive array of services to cover all your towing and roadside assistance needs, including:
- 24/7 Emergency Roadside Assistance: Flat tire changes, jumpstarts, lockouts, fuel delivery, and more.
- Towing Services: Light-duty, heavy-duty, and specialty towing solutions to meet any situation.
- Storage & Retrieval: Secure storage for your vehicle when necessary, along with convenient retrieval services.
Customer Focused Values
At Northside Towing, our values are deeply rooted in:
- Integrity: We uphold the highest ethical standards and honesty in all our interactions.
- Efficiency: We respond promptly and efficiently to every call.
- Professionalism: We maintain a courteous and respectful demeanor at all times.
- Customer Focus: Your satisfaction is our ultimate goal.
Peace of Mind with a Trusted Partner
When you choose Northside Towing, you can rest assured that you're partnering with a locally owned and operated company with decades of experience. Our commitment to excellence, combined with our unwavering dedication to customer satisfaction, makes us the trusted partner you can rely on in any roadside emergency.
Overall Experience
The reviews are split between customers who had a positive experience and those who had a negative one with the company.
Positive Aspects
Customer Service
Some customers praised the kindness and understanding of the owner and his wife. They were described as very pleasant and accommodating, going above and beyond to provide good service.
Prompt Response
One customer appreciated the prompt response, with the tow truck arriving within an hour of calling.
Fair Pricing
The price of the service was considered fair by one customer.
Negative Aspects
Damages and Lack of Notification
One customer had a negative experience when the tow truck damaged their mailbox and failed to notify them. The company's response to the issue was also unsatisfactory, with the customer still waiting for a check to compensate for the damages.
Theft of Personal Items
Another customer reported that personal items were stolen from their vehicle while it was in the company's care. The company refused to take responsibility or assist in resolving the issue.
