From Problem to Solution: Your Premier Towing and Transport Provider
At American Towing & Recovery, we believe that honesty, integrity, and reliability are the foundation of a successful business. As a family-owned and operated company, we take pride in our commitment to providing exceptional roadside assistance and towing services to our customers in Alexandria, Louisiana, and surrounding areas.
Our Services
We understand that unexpected breakdowns or accidents can happen to anyone, at any time. That's why we're always here to help. Our team of experienced and trained professionals is dedicated to providing prompt, friendly, and efficient service to get you back on the road as quickly as possible.
Our range of services includes:
- Towing: We offer light duty car towing, medium duty truck towing, and accident towing services. Whether you need a flatbed tow or a hook and chain tow, we've got you covered.
- Roadside Assistance: We provide jump starts, tire changes, lockouts, and recovery services to get you back on the road quickly and safely.
- Recovery & Winchouts: If you find yourself stuck in a ditch or off-road, our team is equipped to winch you out and get you back on the road.
- Vehicle Transport: We offer local and long-distance vehicle transport services, so you can travel with confidence.
Our Goal
Our goal is to provide the highest level of customer service and satisfaction. We strive to exceed our customers' expectations and build long-term relationships within our community. We're committed to being the #1 towing company in Alexandria, Louisiana, and surrounding areas.
Our Commitment
As a local, family-owned business, we're committed to serving our community with integrity, honesty, and reliability. We pride ourselves on our prompt and friendly service, and we're dedicated to providing exceptional roadside assistance and towing services to our customers.
Get in Touch
If you need roadside assistance, towing, or recovery services, don't hesitate to reach out. Call us at 318-443-1507 or visit our website to learn more about our services.
Service Quality and Experience
The reviews for American Towing and Recovery vary greatly, with some customers having exceptional experiences and others having disappointing and even heartbreaking experiences.
Positive Reviews
Many customers praised American Towing for their professionalism, courtesy, and prompt service. Several reviewers highlighted the excellent service they received from individual drivers, including Joseph, Mr. Carter, Ronny, Anthony, and Mr. Thomas. These drivers were described as friendly, helpful, and courteous, making a stressful situation more manageable. The company's prompt response times, reasonable towing fees, and efficient service were also appreciated.
Negative Reviews
Unfortunately, one reviewer, Keedy Wee, had a terrible experience with American Towing. She expressed disappointment and frustration with the company's insensitive handling of her mother's passing, poor communication, and lack of compassion. The reviewer felt that the company did not understand the emotional toll of the situation and failed to provide empathy.
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