We are your trusted partner for all your towing and recovery needs!
At Matos Towing & Recovery, we pride ourselves on being a trusted and reliable towing and recovery service in Reading, PA. For over 20 years, we have been dedicated to providing exceptional service to our customers, 24 hours a day, 7 days a week. Our experienced team of professionals is equipped to handle a wide range of towing and recovery needs, from light-duty to heavy-duty towing, roadside assistance, and general repair.
Our Mission
Our mission at Matos Towing & Recovery is to deliver unparalleled service to our customers, building strong relationships and trust with the community we serve. We strive to provide timely, friendly, and professional service, ensuring that our customers feel valued and supported every step of the way. Our team is committed to being responsive to our customers' needs, providing efficient and cost-effective solutions for all of their towing and recovery needs.
Our Services
At Matos Towing & Recovery, we offer a wide range of services designed to meet the unique needs of our customers. Some of the services we provide include:
- Light-Duty Towing: For smaller vehicles, such as passenger cars and vans, our light-duty towing services are the perfect solution.
- Medium-Duty Towing: For larger vehicles, such as SUVs and trucks, our medium-duty towing services provide the necessary strength and expertise.
- Heavy-Duty Towing: For extremely large and heavy vehicles, such as semi-trucks and 18-wheelers, our heavy-duty towing services are capable of handling even the most challenging recoveries.
- Roadside Assistance: In the event of a breakdown or lockout, our roadside assistance services provide 24/7 support to get you back on the road quickly and safely.
- General Repair: Our on-staff mechanics are equipped to diagnose and repair a wide range of mechanical issues, from routine maintenance to more complex repairs.
- Load Shifts: For large equipment and oversized loads, our load shift services provide the necessary expertise and equipment to safely and efficiently relocate your equipment.
About Our Team
At Matos Towing & Recovery, our team is comprised of experienced professionals who are dedicated to providing the highest level of service to our customers. With decades of combined experience in the towing and recovery industry, our team is equipped to handle even the most complex recoveries. Our team is committed to providing exceptional customer service, building strong relationships with our customers, and upholding the highest standards of quality and integrity.
Contact Us
If you are in need of towing or recovery services, please do not hesitate to contact us. Our team is available 24/7 to provide assistance. You can reach us by phone at 610-685-6655 or by email at matosusedauto@comcast.net. We look forward to serving you.
Customer Service Issues
Several customers have reported poor customer service experiences at Matos, including unprofessional behavior from the manager, who was unwilling to accept partial payment in cash and became defensive when questioned about the company's practices. Another customer was met with a hostile response when they complained about the towing of their vehicle, with the employee raising their voice and becoming aggressive.
Towing Issues
Some customers have reported issues with the towing service, including damages to their vehicles during the towing process. One customer reported that their vehicle was dragged several feet before being hooked up to the tow truck, which may have caused damage to the transmission. Another customer reported that the driver was careless when towing their vehicle, almost hitting them and damaging their van.
Positive Experiences
On the other hand, some customers have reported positive experiences with Matos, including fast and courteous service for state inspections, towing, and roadside assistance. Some customers have praised the professionalism and respect shown by individual employees, such as Pablo and Flaco.
Pricing Concerns
Some customers have reported that Matos charges too much for their services, with one customer feeling ripped off after paying $60 for an inspection that failed to detect serious issues with their brakes and rotors.
