"Providing Quality Towing Services with Integrity and Reliability",
Valley Impound, Inc. has been the leading towing company in Albuquerque, New Mexico, for many years, offering the largest towing fleet in the state with professionally trained drivers. We pride ourselves on our commitment to providing exceptional towing and roadside services, 24 hours a day, 7 days a week. Our extensive range of services cater to various needs, including towing, winching, emergency road service, tire changes, fuel delivery, and jump-starts, ensuring that we can handle any towing or roadside assistance request efficiently and effectively.
Our Comprehensive Services
_Towing_
Our towing services cater to vehicles with a weight of up to 28,000 lbs. Trust us to handle your vehicle removal needs with care and efficiency, regardless of the situation.
_Emergency Road Service_
Experiencing unexpected car trouble can be frustrating, but our emergency roadside assistance is here to help. Regardless of the time or day, we are available to provide tire changes, fuel delivery, and jump-starts, ensuring you get back on the road quickly and safely.
_Vehicle Removal_
Illegally parked or abandoned vehicles can be a hassle, but our vehicle removal services offer a solution. Download the request for removal form or contact us for professional and timely removal of unauthorized vehicles from your property.
_Impound Releases_
If your vehicle has been towed and impounded, we make the release process as seamless as possible. Before visiting us, ensure you have the required documents, including a valid photo ID, current registration, or vehicle title, and cash for payment (we do not accept credit or debit cards for impounded vehicles). Visit our location between 7:30 a.m. and 5:30 p.m. Monday - Friday, or email, fax, or call us for assistance.
Our Commitment to Customers
At Valley Impound, Inc., our customers' satisfaction is our top priority. Our team of friendly and helpful drivers and staff strive to offer an unmatched customer service experience, resolving any issues promptly and professionally. We work tirelessly to recover your vehicle, and our efficient and flexible processes help facilitate a smooth and stress-free release process.
Ready to learn more about our services? Contact us today by calling (505) 877-0777 for immediate assistance or emailing us with any questions or concerns you may have. We are proud to serve Albuquerque and the surrounding areas, offering dependable, efficient, and affordable towing and roadside solutions.
Negative Experiences
Many customers have had unfavorable experiences with Valley Impound, citing unprofessional behavior from the drivers, overcharging, and poor customer service.
Reviews of Poor Customer Service
Some customers have reported being treated poorly by the drivers, with one reviewer describing a driver with a "worst mouth ever" who yelled and screamed at her for no reason. Another reviewer had to deal with a driver who was slow to arrive and made excuses for their tardiness.
Reviews of Unscrupulous Business Practices
Several reviewers have expressed concerns about the company's business practices, including putting 24-hour warnings on cars with expired registration, only to impound them when the owners can't pay the fees. One reviewer felt that this was an illegal or at least borderline illegal practice.
Reviews of Long Wait Times
Some customers have had to wait for extended periods of time for their vehicles to be recovered, with one reviewer waiting over three hours for a tow truck to arrive.
One Positive Review
One customer, Joseph Davis, had a positive experience with Valley Impound, describing the staff as "gentlemen" who treated him with dignity and respect. He praised their customer service, saying that they bent over backwards to help him recover his vehicle.
