Your Reliable Partner for All Your Towing Needs
At New Mexico Towing, we pride ourselves on providing top-notch towing services to the entire state of New Mexico. With over 35 years of experience, we have established ourselves as the go-to towing company in the state. Our team of professionally trained drivers and technicians are dedicated to providing quick and efficient towing services 24/7.
Our Services
We offer a wide range of services to cater to our customers' needs. Whether you need emergency road service, vehicle transfer, or long-term secure vehicle storage, we have got you covered. Our fleet of trucks can tow vehicles up to 28,000 lbs in weight, making us the ideal choice for heavy-duty towing.
We understand that roadside emergencies can happen at any time, which is why we offer 24/7 towing services. Our response time is 45 minutes or less in the metro area, ensuring that you receive the help you need quickly and efficiently.
Our services include:
- Emergency Road Service: Winching, tire changes, fuel delivery, and jump starts
- Vehicle Transfer: We can transport your vehicle to and from various locations
- Long-term Secure Vehicle Storage: We offer secure and reliable storage options for your vehicle
- Impound Release: We can help you recover your towed vehicle by providing the necessary documentation and assistance
Our History
New Mexico Towing has been serving the state of New Mexico for over 35 years, making us the experienced and trusted choice for towing services. Our team of professionally trained drivers and technicians are dedicated to providing excellent customer service and efficient towing solutions.
Customer Reviews
Our satisfied customers have spoken highly of our services, praising our professionalism, courtesy, and respect for their time. We strive to provide exceptional customer service, and we take pride in being a top-rated towing company in the state.
Contact Us
If you need emergency towing services or have any questions regarding our services, please do not hesitate to contact us. You can reach us at (505) 877-0800 or visit our office at 8705 Broadway Blvd SE, Ste C, Albuquerque, NM 87105. Our office hours are Monday to Friday, 7:30 a.m. to 5:30 p.m.
Quality of Service
The reviews range from extremely positive to extremely negative. Deacon Blues and Scott Miller had excellent experiences with prompt and courteous service. However, many others had disappointing experiences, citing issues with professionalism, value, and treatment.
Parking and Neighborhood Disputes
Multiple reviewers had issues with New Mexico Towing parking their trucks in residential neighborhoods, blocking streets, and disturbing the peace. Kimberly Faris and Terri were critical of the company's lack of consideration for the community, and Angela Sanchez mentioned that the office staff knew the insurance industry and was efficient.
Fraudulent Business Practices
Kyle Fulton and Ryan Johnston reported being charged excessive fees without proper communication. Fulton mentioned being charged $500+ after a police report and being subjected to shady business practices, while Johnston mentioned being treated unfairly and having to deal with poor service.
Other Issues
Ryan Johnston had a car window smashed while driving downtown, and the towing company did not take quick action to resolve the issue. Claudio Baca had a terrible experience with his AAA Premier Towing, being left stranded for hours.
Conclusion
Overall, the quality of service at New Mexico Towing is variable, with some customers having excellent experiences while others encounter significant issues with professionalism, value, and treatment.
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