When Service Matters, Choose Van Lingen
A Legacy of Professionalism and Expertise
Van Lingen Group stands as a testament to over 75 years of excellence in the towing industry. We take pride in offering unparalleled customer service, dependable operations, and a comprehensive range of services to meet your every need.
Our Expertise Across the Spectrum
Our diverse fleet and skilled team allow us to handle a wide variety of situations, from simple jumpstarts to complex recoveries involving heavy machinery and large vehicles. Whether you require the assistance of a wheel lift truck or require heavy duty towing services, we are here to help.
Our Services
- Light-Duty & Passenger Vehicle Towing: Efficient recovery of sedans, SUVs, and smaller vehicles.
- Medium & Heavy-Duty Towing: Expertise in handling large commercial vehicles, including tractor-trailers, buses, and construction equipment.
- Flatbed Towing: Secure transport of vehicles with all four wheels off the ground.
- Rotator Service: Versatile equipment ideal for various situations, including vehicle recovery and equipment transport.
- Specialized Towing: Dedicated services for recreational vehicles, motorcycles, and boats.
A Team Committed to Customer Satisfaction
From our responsive dispatch team to our courteous and experienced technicians, we are committed to providing exceptional customer service every step of the way. We understand the stress associated with emergencies and prioritize clear communication, transparency, and efficiency.
Our Core Values
Loyalty, honesty, dependability, and integrity guide our actions. We are dedicated to building trusted partnerships with our clients through personalized attention and exceptional results.
Experience the Van Lingen Difference
When you choose Van Lingen Group, you benefit from:
- Immediate Response: Responsive dispatch team ensures prompt arrival in times of need.
- Expert Technicians: Highly skilled and certified professionals with comprehensive industry knowledge.
- Transparent Communication: Clear and concise updates throughout the process.
- Competitive Rates: Affordable services tailored to your specific need.
- Customer-Focused Approach: Personalized attention to ensure your complete satisfaction.
Ready to experience exceptional towing services? Contact Van Lingen Group today!
Customer Service and Experience
The reviews highlight a mix of excellent and poor customer service, with some customers feeling welcomed and others treated rudely. Many reviewers praise the kindness and attentiveness of the staff, particularly Danielle, Ed, and Miranda, who went above and beyond to assist them. However, others describe negative experiences, including being treated poorly by staff, being asked to repeat themselves, and being subjected to belittling behavior.
Pricing and Services
Some reviewers comment on the costs associated with using the company's services, with a few expressing frustration at the prices charged for towing and storage. Another reviewer mentions the company's partnership with the police department and the fees associated with this arrangement.
Overall Satisfaction
Reviews are divided, with some customers expressing high satisfaction with the company's services and others being highly dissatisfied. A few reviewers provide neutral feedback, noting that the company is not terrible but not exceptional either.
