Providing Top-Quality Service with a Personal Touch
Battlefield Service Center is a family-owned and operated business that has been serving the community for over four decades. Founded in 1973, our company has thrived on personalized service, getting to know our customers, their families, and their vehicles. We believe in regular preventative maintenance to identify any potential problems before they become major issues.
Our Story
James and Suzanne Dowell founded Battlefield Corporation, trading as Battlefield Service Center, in June 1973. Throughout the years, we have prioritized our relationships with our customers and the local community. We have been fortunate to be recognized by the Washingtonian Magazine, receiving the "Highest Quality Rating" four years in a row.
Our Services
Battlefield Service Center is a full-service auto and light truck repair shop, offering a wide range of services, including:
- Complete General Mechanical Repair
- Engine & Transmission Replacements
- ABS (Anti-lock Brake System) Service
- Air Conditioning and Heating System Repair
- Brake Service and Repairs
- Clutch Repair and Replacement
- Cooling System, Thermostat, Water Pump, Hoses, and Radiator Repair
- Drivability Diagnostics
- Electrical System Diagnosis and Repair
- Engine Service and Repairs
- Exhaust Systems, O2 sensors, Converters, Pipes, Manifolds, and Mufflers Repair
- Factory Scheduled Maintenance
- Fleet Maintenance Services
- Ignition System Repair
- Pre-purchase Vehicle Evaluations
- Suspension and Steering Repair
- Tire Sales, Mounting, and Balancing
- Trip Inspections
- Wheel Alignment
- Virginia State Safety and Emission Inspection
- Towing, Recovery, and Transport of Vehicles and Construction Equipment
Our Towing Services
We offer 24/7 Emergency Towing Services, with trained and well-qualified employees to handle all types of towing. We specialize in difficult recovery work, with a fleet of light, medium, and some heavy-duty tow trucks equipped with wheel lifts, crane trucks, and rollbacks to meet our customers' needs.
Certifications and Memberships
Battlefield Service Center is a member of the Virginia Association of Towing and Recovery Operations (VATRO) and the Towing and Recovery Association of America (TRAA). Our drivers are licensed by the Department of Criminal Justice Service (DCJS) of the Commonwealth of Virginia and certified by both the Commonwealth and these towing associations.
Negative Experiences
Several customers have had negative experiences with this company. Many have reported rude and unhelpful customer service representatives. Some have been overcharged for services, with prices ranging from $35 to $460. One customer had an unusual charge of $150, but was later charged $325. Another customer was charged for 4 days of storage when their vehicle was only held for less than 72 hours. Some customers have also reported that the company's staff is unprofessional, with one customer being hung up on multiple times and another customer being taken advantage of due to a false pretense of a "commercial vehicle" being towed.
Unreliable Towing Services
Several customers have reported that the company's tow drivers did not accurately convey the charges to them. One customer was told that a payment of $150 would be sufficient, but was later charged $325. Another customer was not even given an estimate of the charges before the tow was completed.
Low-Quality Experience
Some customers have reported that the company's services are of low quality. One customer's vehicle was damaged by the tow driver, leading to a decrease in its value. Another customer reported that the company's staff was unprofessional and rude.
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