Dedicated Service, Quality Assurance
Founded in 1986, Goode Towing & Recovery has proudly served the Killeen, Texas area with reliable and responsive towing and recovery services. Family-owned and operated, we are committed to providing exceptional customer service and ensuring your safety and peace of mind during stressful situations. Our team of experienced professionals is dedicated to assisting you with efficiency and courtesy, whether you need roadside assistance, heavy equipment transport, or storage solutions.
Comprehensive Services
We offer a comprehensive range of services to meet all your towing and recovery needs, including:
- Light Duty Towing: Safely transport your passenger vehicles, motorcycles, and small trailers.
- Medium Duty Towing: Handle medium-sized vehicles, utility equipment, and construction machinery with ease.
- Heavy Duty Towing: Specialize in recovering and transporting heavy equipment, vehicles, and oversized loads.
- Winch-out Service: Get your vehicle unstuck from ditches, mud, or other obstacles with our powerful tow trucks equipped with winches.
- Roadside Assistance: Receive immediate assistance for flat tires, dead batteries, fuel emergencies, and lockouts.
- Equipment/Product Re-loads: Reclaim lost or misplaced equipment from previous transports.
- Straighten-out Service: Correct load shifts and ensure the safety and stability of your cargo.
Experience and Expertise
Our team is comprised of highly skilled and certified professionals who are well-versed in all aspects of towing and recovery operations. We prioritize:
- Safety: Adherence to strict safety protocols and industry regulations.
- Quality: Attention to detail and meticulous service.
- Efficiency: Quick response times and swift resolution of your situation.
- Communication: Clear and consistent communication with you throughout the process.
Commitment to the Community
Since our inception, Goode Towing & Recovery has been an active member of the Killeen community. We take pride in providing reliable assistance and supporting local businesses and individuals. We believe in building lasting relationships with our clients through personalized service and genuine care.
Exceptional Service and Customer Experience
The majority of customers who have used Goode Towing have had an exceptional experience. Many customers have praised the professionalism and expertise of the drivers, including Michael, Rick, and Ray. They have also commended the company's attention to detail, efficiency, and courteousness. Some customers have mentioned that they have used the company multiple times and would highly recommend them.
Issues with Customer Service and Billing
However, there have been some instances where customers have experienced poor customer service and frustrating issues with billing. A few customers have reported difficulty in resolving issues with their insurance companies, and one customer had a rude interaction with a representative. Another customer was disappointed with the company's billing practices and felt that they were overpriced.
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