We Specialize in Total Customer Satisfaction
Sheffield Towing Services is a family-owned and operated business that has been providing fast, friendly, and comprehensive towing and roadside services to the greater Pecos County area for over ten years. Our commitment to delivering world-class customer service, combined with our small-town customer care, sets us apart from other towing companies in the region. With a long history of problem-solving, we pride ourselves on being available 24/7 to provide quick and reliable solutions to your automotive emergencies.
Our Services
At Sheffield Towing Services, we offer a wide range of automotive emergency services to get you back on the road quickly and safely. Our services include but are not limited to:
- Light-Duty Towing: for smaller vehicles and light trailers
- Medium-Duty Towing: for medium-sized vehicles and trailers
- Heavy-Duty Towing: for large trucks and heavy equipment
- Accident Recovery: for vehicles involved in accidents or breakdowns
- Roadside Assistance: for dead batteries, flat tires, and other minor issues
- Lock-Out Service: for when you're locked out of your vehicle
- Jumpstarts: for when your battery is dead
- Winch-Outs: for when your vehicle is stuck in a difficult location
- Tire Changes: for when you have a flat tire
- Load Transfers: for when you need to transfer a load from one vehicle to another
- Coverage Area: serving Sanderson, Dryden, Ozona, Big Lake, McCamey, Rankin, Mertzon, Girvin, Barnhart, Iraan, Sonora, and Bakersfield
We understand that auto issues can happen at any time, which is why we're available 24/7 to provide prompt and reliable service. Our expert tow truck operators are licensed, certified, and trained to handle any towing challenge, and our fleet of clean, regularly serviced trucks ensures that we're equipped to handle any job.
Testimonials
Don't just take our word for it - our customers rave about our exceptional service. Here's what a few of them have to say:
- "We had a very positive experience with Sheffield Towing from the moment of our first call, to the towing itself. We highly recommend their towing services; they are prompt, courteous, professional, and helpful! Thank you, Sheffield Towing; we appreciate your great service." - Valerie D.
- "This business is a gem. Not 5 stars 5 DIAMONDS. UNO-DOS-TRES-CUATRO-CINCO Pete and Redneck thank you both. They absolutely are my pick. Take it from a driver stranded roadside. They picked up the dropped ball and ran in to the end zone." - Gabriel O.
- "Absolutely outstanding service. My daughters car was in the middle of nowhere. Literally no mile marker post no signs or cross roads. Logan made sure her car was picked up and completely professional manner. Angie the dispatcher stayed on the phone with me while waiting for him. I would recommend using their service again. Under the circumstances they were all very kind and very helpful. I would give them 10 stars if I could. Thank you all again!" - Deena W.
Our Mission
At Sheffield Towing Services, our mission is to provide world-class customer service, combined with small-town customer care. We strive to be the very best at what we do, and our basic operating principles are:
- Treat everyone with respect
- Do what we say we will do, when we say we will do it
- Arrive on time, with good equipment and in a pleasant mood
- Maintain a "can do" attitude and be problem solvers
- Maintain our training and qualifications at the highest levels in the industry
- Keep ourselves well-trained, well-equipped and able to handle any job no matter the size
- Always provide world-class customer service with small-town customer care
Live Dispatch Available 24/7
We understand that auto accidents and breakdowns don't wait for convenient "business hours" to happen. That's why we're available 24/7 to provide help whenever you need it. Whenever you need us, we'll have somebody on their way to you at a moment's notice. Call our dispatch at (432) 836-4623 to see what we can do for you!
Exceptional Service with a Human Touch
Sheffield Towing has received numerous 5-star reviews from satisfied customers who have experienced top-notch service and personalized attention. From jumpstarting vehicles to installing new tires, the team has demonstrated a commitment to excellence and customer care.
Professionalism and Reliability
Many reviewers have praised the professionalism and punctuality of the tow truck operators, particularly Dustin, who has been commended for his exceptional service, reliability, and friendliness. Whether it's providing timely updates on ETA or taking the time to ensure a vehicle is properly hooked up, the team has consistently delivered high-quality service.
Trusted and Caring Representatives
Several reviewers have noted the exceptional care and compassion shown by the representatives, who have gone above and beyond to assist customers in distress. Whether it's helping an elderly mother or providing a used tire to stranded travelers, the team has demonstrated a genuine commitment to making a positive impact on people's lives.
Customer Service Excellence
Sheffield Towing has also received praise for its customer service, with many reviewers commenting on the friendly and patient representatives who have answered their calls and addressed their concerns.
Unfortunate Exceptions
Unfortunately, one reviewer had a negative experience with Sheffield Towing, citing poor service, lack of communication, and damage to their vehicle.
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