Our Story
At R Lance Towing, we understand that breakdowns can happen to anyone, at any time. That's why we're committed to providing fast, reliable, and affordable towing services to get you back on the road as soon as possible. With over 45 years of experience in the industry, we've built a reputation for excellence and a commitment to customer satisfaction.
Our Services
Our towing company offers a wide range of services, including:
Roadside Service: We provide 24/7 roadside assistance for flat tires, dead batteries, and other vehicle problems. Our team is equipped to handle emergency jumpstarts, fuel deliveries, and lockouts.
Towing and Transporting: Whether you need to move your vehicle to a repair shop, your home, or a storage facility, we've got you covered. We have a fleet of vehicles and experienced operators to get your vehicle where it needs to go quickly and safely.
Light Hauling: Our 21-foot flatbed trucks are perfect for longer trips or for carrying heavy loads. We're the perfect choice for industrial and commercial clients who need reliable towing services.
Insurance Billing: We work with over 40 agents in the Tri-Valley area to make billing easy and hassle-free. This means you won't have to worry about paying for your towing services out of pocket.
Our Team
At R Lance Towing, we're proud of our commitment to customer service and our team of experienced professionals. With over 125 years of combined experience, we've seen it all and are equipped to handle any towing emergency.
Why Choose Us
So why choose R Lance Towing? Here are just a few reasons:
- We're locally owned and operated, with a deep understanding of the Tri-Valley area
- We have over 45 years of experience in the industry
- We're committed to customer service and strive to exceed your expectations
- We have a fleet of well-maintained vehicles and experienced operators to get your vehicle where it needs to go quickly and safely
Get in Touch
If you're in need of towing services, roadside assistance, or any other transportation-related services, give us a call at (925) 245-8884. We're here to help you 24/7, with a convenient location at 3357 Gardella Plaza in Livermore, CA 94551. We look forward to serving you!
Overall Impression
The reviews show a mix of positive and negative experiences with the towing service. While some customers were extremely satisfied with the service, others had issues with the company's availability and vehicle damage.
Positive Experiences
Many customers praised the company's staff, particularly Kenny, Sean, and Tom, for their professionalism, kindness, and patience. These employees went above and beyond to provide excellent service, making customers feel valued and cared for. The reviewers also appreciated the prompt response time, with some even comparing it favorably to other services like AAA.
Negative Experiences
On the other hand, some customers were unhappy with the company's availability and vehicle damage. One customer was told that no trucks were available, and another's vehicle was damaged during towing due to the wrong type of truck being sent.
Common Themes
- Customer service: Many reviewers praised the company's staff for their excellent customer service skills.
- Prompt response time: Several reviewers mentioned that the company responded quickly to their requests.
- Vehicle damage: One reviewer experienced vehicle damage due to the wrong type of truck being sent.
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