When safety and service matter, call Hi-Way Towing!
Hi-Way Towing has been a trusted name in professional wrecker services in Tyler, TX since 1977. As a family-owned business, we take pride in providing top-notch roadside assistance, car door unlock services, and towing in Tyler, TX and the surrounding East Texas area. Our team of experienced tow truck drivers is dedicated to delivering fast, friendly, and reliable services to our clients. We understand the importance of prompt and professional service, especially in stressful roadside situations, and we strive to exceed our clients' expectations.
Our Services
At Hi-Way Towing, we offer a wide range of services to meet the needs of our clients. Our services include:
- Towing Services: We provide reliable and safe towing services for all types of vehicles. Our fleet of well-maintained trucks is equipped with the latest technology to ensure damage-free transportation of your vehicle. Whether you need a local tow or long-distance transportation, we've got you covered.
- Jump Starts: If your vehicle's battery dies, we offer jump start services to get you back on the road quickly. Our team of experts has the knowledge and equipment to handle jump starts safely and efficiently.
- Unlock Service: If you find yourself locked out of your vehicle, we provide unlock services to help you gain access quickly. Our non-destructive entry methods ensure that your vehicle remains undamaged.
- Roadside Assistance: We offer a full range of roadside assistance services, including tire changes, fuel delivery, and winch outs. Our team of professionals is equipped to handle any roadside emergency quickly and efficiently.
- Hauling: We provide hauling services for all types of vehicles, including boats, trailers, and construction equipment. Our team of experts has the knowledge and equipment to handle hauling jobs of any size.
Service Areas
We serve the following areas in East Texas: Brownsboro, Bullard, Chandler, Flint, Gresham, Jacksonville, Kilgore, Lindale, Overton, Tyler, Whitehouse, and Winona.
Our team of professionals is committed to providing excellent service to our clients, no matter where they are located. We understand the importance of prompt and professional service, especially in stressful roadside situations, and we strive to exceed our clients' expectations.
At Hi-Way Towing, we take pride in our reputation as one of the Premier Wrecker Services in all of East Texas. We hold accounts with all of the major dealerships and independent garages in Tyler and the surrounding East Texas area. Commercial accounts are welcomed, and we offer custom towing quotes for all of our services.
If you have any questions or were not satisfied with a service, please let us know, and we will do everything we can to make it right. When safety and service matter, call Hi-Way Towing! Contact Us Today.
Overall Quality of Service
The reviews for Hi-Way Towing are mixed, with some customers expressing satisfaction with the company's services, while others have negative experiences. Several reviewers mention the pleasant and helpful nature of the drivers, while others criticize the company's phone operators for being unprofessional and rude.
Communication Issues
Several reviewers mention problems with the company's phone operators, with some describing them as rude, unprofessional, and even yelling. This has led to a number of complaints about the service, with some reviewers expressing frustration and disappointment with their experience.
Professionalism and Pricing
Despite the negative comments about the phone operators, several reviewers praise the company's drivers for being professional, helpful, and knowledgeable. Additionally, some reviewers mention that the prices for the services were reasonable and competitive.
Customer Satisfaction
While some reviewers were extremely satisfied with the company's services, others were very unhappy, with several reviewers giving the company 1-star reviews. Overall, the quality of service seems to be uneven, with some customers receiving excellent service and others having a poor experience.
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