Reliable Roadside Service: We go the distance to meet your need
More Than Just a Tow Company
S&R Towing is a family-run business proudly serving San Diego and South Riverside counties in Southern California since 1985. We understand that when you need a tow, you're dealing with an unexpected situation, and we're here to make the process as smooth and stress-free as possible.
Our Mission
Our mission is to provide prompt, reliable, and professional towing and recovery services to our valued customers. We treat every vehicle as if it were our own, handling it with utmost care and attention. Our team of experienced dispatchers and tow truck operators are dedicated to offering exceptional customer service and ensuring your experience with S&R Towing is a positive one.
Comprehensive Services for Every Need
We offer a comprehensive range of services to meet all your needs, including:
- Light & Medium Duty Towing: Efficient and damage-free towing for all types of vehicles, from compact cars to luxury SUVs.
- Heavy Towing: Equipped with a state-of-the-art rotator for heavy-duty recoveries.
- Specialty Services: Roadside assistance, tire changes, jump starts, lockout assistance, fuel delivery, vehicle transport, and more.
Customer-Focused Approach
At S&R Towing, we believe in treating every customer with respect and empathy. Our courteous and professional staff will guide you through the process, answer your questions, and address any concerns you might have. We strive to create a positive and supportive environment, especially during stressful situations.
Experience the S&R Difference
With over 30 years of experience in the industry, S&R Towing has earned a reputation for excellence in customer service, responsiveness, and professionalism. We are proud to be one of the largest and most respected towing and recovery companies in Southern California.
Contact Us Today
For fast, reliable towing and recovery services, contact S&R Towing today. We are available 24/7 to assist you with any roadside emergencies.
Poor Service Experience
Several customers have had disappointing experiences with S&R Towing. Many reviews mention long wait times, unhelpful staff, and poor communication. Some reviewers have reported being ghosted, with calls going unanswered or being told that the company is unable to provide an estimated time of arrival. There are also complaints about the company's efficiency, with some reviewers being charged exorbitant fees for their services.
Lack of Professionalism
Some reviewers have reported encountering unprofessional behavior from the company's staff, including being referred to as offensive names and being treated rudely. These experiences have left customers feeling frustrated and disappointed.
Difficulty with Communication
Communication seems to be a significant issue for S&R Towing. Reviewers have reported difficulty getting in touch with the company, with calls going unanswered or being met with unhelpful responses.
Some Positive Experiences
On the other hand, a few reviewers have had positive experiences with S&R Towing. Some have praised the company's prompt and professional service, with one reviewer even mentioning that the service technician was empathetic and helpful.
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