Providing Honest, Fair Service to the Community
A Family Tradition of Reliable Assistance
Born from a commitment to community and a genuine desire to help, Graham's Towing and Recovery has been serving Kalamazoo, Portage, Vicksburg, and Schoolcraft since 1975. Driven by values of honesty, fairness, and exceptional service, we're dedicated to providing you with prompt and reliable towing, recovery, and road assistance.
Experience and Expertise
Our team comprises highly trained and experienced professionals who are certified and equipped to handle all your towing and roadside needs with expertise. We possess a modern fleet of GPS-equipped trucks tailored to handle both light and medium-duty vehicles, ensuring safe and efficient service.
Dedicated to Transparency and Value
At Graham's Towing and Recovery, we pride ourselves on open communication and transparent pricing. We accept all major credit cards and most road service cards, offering competitive rates without compromising the quality of our service.
Comprehensive Services
We offer a comprehensive range of services to address your diverse roadside emergencies, including:
Light-Duty Towing
- Low-profile rollbacks ensure safe and efficient transport of your smaller vehicles.
- Expertise in handling light services like lockouts, tire changes, and jumpstarts.
Medium-Duty Towing
- Equipped with medium-duty wreckers to handle larger vehicles, including SUVs, trucks, and vans.
- Perfect for situations where extra strength and power are required.
Recovery
- Specialized in assisting with vehicle recoveries, whether from accidents, stranded locations, or challenging environments.
Classic and Exotic Towing
- Dedicated team trained and equipped to handle classic cars, vintage vehicles, and high-performance models with utmost care.
Parking Management
- Partnering with businesses to offer comprehensive parking management solutions, including tow-away services and parking violation enforcement.
Community-Focused Approach
Graham's Towing and Recovery is proud to be an integral part of the Kalamazoo community. Owner James Graham actively participates in local initiatives and believes in building open, honest, and fair relationships within the area.
Positive Experiences
Some customers had a positive experience with the towing company, praising their quick response time, professionalism, and helpfulness. The drivers were courteous and knew exactly what they were doing, making the customers feel grateful for their assistance.
Problems with Staff and Services
However, other customers had negative experiences with the company, citing rude office staff, damage to their vehicles, and shady business practices. Some customers reported being towed without permission, and others were charged incorrect fees.
Specific Issues
Some specific issues mentioned include:
- Damage to vehicles: Some customers reported damage to their vehicles, including scratches and damaged weather seals, caused by the tow truck's reach-across tool.
- Incorrect fees: One customer reported being charged an illegal gate fee, and another was quoted an exorbitant price for a "deal" to retrieve their vehicle.
- Rude office staff: Multiple customers reported being treated rudely by the office staff, who refused to provide photos of their vehicles or answer questions about the towing process.
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